FAQ
Welcome to the Vistafuture Support Center
Thank you for choosing Vistafuture, your trusted partner in health supplements, cosmetics, and personal care. We understand that you may have questions on your journey to wellness and beauty.
To serve you better and with full transparency, we've compiled a list of the most frequently asked questions below. Whether it's about our products, your order, shipping, or after-sales service, you'll find detailed answers here.
Our goal is to make your shopping experience with us seamless and reassuring. If you don't find the answer you're looking for, our customer service team is always ready to assist.
What shipping methods do you offer?
All orders are shipped directly from our warehouses in China via standard express air freight. We partner with professional logistics agents who select the safest and most efficient shipping and customs clearance channels based on your product type (e.g., liquids, powders). Enjoy free standard shipping on orders over $99. A flat shipping fee of $5.99 applies to orders under this amount.
How long will it take to receive my package?
After your order is processed and shipped, delivery typically takes 7 to 15 business days. This timeframe includes processing, customs clearance, and transit. Please note that delays may occasionally occur due to public holidays, weather conditions, or customs inspections.
Where do you ship from?
All orders are packaged and shipped directly from our headquarters warehouse in China.
Will I have to pay any customs or import duties?
Depending on the destination country's regulations, your package may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the recipient and are not included in your order total or shipping cost. You will be contacted by your local customs office or the shipping carrier if any fees are due.
What payment methods do you accept?
We accept secure and convenient international payment methods, including:
1.Shopify Payment (Supporting major credit cards like Visa, MasterCard, and American Express)
2.PayPal
All transactions are encrypted and secure.
1.Shopify Payment (Supporting major credit cards like Visa, MasterCard, and American Express)
2.PayPal
All transactions are encrypted and secure.
How can I change or cancel my order?
We begin processing orders immediately after payment is confirmed. If you need to change or cancel your order, please contact our customer service team as soon as possible (within 1 hour is recommended). We will do our best to assist you. Once an order has entered the packaging or shipping stage, it can no be modified or cancelled.
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